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Tel: (800) 266-7798
Email: support@inductiveautomation.com

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+1 (800) 266-7798 Toll Free (USA)
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Latest Updates

Feb
26
7.7.3 Official Release
Posted by Peggie Wong on 02/26/2015 09:39 AM

The 7.7.3 official release is now available for download on the Ignition downloads page, which you can find here. It contains new features and bug fixes. You can view a complete list of this in the change log here.

7.7.3 is now the recommended download for new installations and upgrades.


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Sep
16
Inductive Automation Launches Improved Support Portal
Posted by Dave Fogle on 09/16/2014 02:51 PM

Inductive Automation Launches Improved Support Portal

Provides Fourth Avenue for Support Alongside Phone, Email, and Forum

 

Welcome to the new Inductive Automation Support Portal.

In order to offer better support, better communication, and more transparency to the whole support process, as well as to provide a historical log of support issues, we have made some changes and added a few new features to the Support Portal.

Up until now, we have offered you three main avenues for getting support from the IA staff and the rest of the Ignition community: Phone Support, Email Support, and the Inductive Automation Forums. Now we are adding a fourth avenue. Starting today, you will also be able to submit support issues via the new IA Support Portal. We are also rolling in Phone Support and Email Support so that all issues, no matter how they are reported, can be viewed from a single location.

Issues submitted through the IA Support Portal are similar to issues submitted by emailing the support@inductiveautomation.com address, but the main difference is that you can open these support tickets from the same location that you come to when looking for Knowledge Base articles and self-help solutions. If you don’t find what you’re looking for in the Support Portal, then you can submit a ticket without navigating away to your email client.

All your support issues, whether submitted by phone, email, or through the portal, will be tracked and visible to you once you log in to your account using the new IA account login system. You will be able to see replies from Support Engineers regarding your open tickets, documentation of topics covered on a support call made by the representative you spoke with, the full email chain for tickets submitted by email, and track the progress of your support ticket through different departments as it progresses from its initial Open state to the point where it’s Resolved or Closed. All of your communication regarding a specific issue will be collected and stored in one convenient location that you can log into and view.

Over the coming months, a few new features will be rolled out, and there will also be an increase in the breadth of topics covered in the Knowledge Base article library. It’s going to be an exciting few months with new resources becoming available to help you get the most out of Ignition and make the learning process a little easier. Keep an eye on the News section in the Support Portal for updates on new features, important support-related announcements, and general information regarding the Inductive Automation Support Team.

 

- Dave Fogle, Director of Support Services, Inductive Automation


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