To keep our employees and customers safe during the COVID-19 outbreak, we've taken proactive steps to follow the health and safety recommendations from the CDC while also delivering the excellent support and services our customers have come to expect from Inductive Automation. Learn More

Customer Support

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Have a question? Find the answers you need by searching our knowledge base, visiting our community forum or watching our helpful online training videos.

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Our support team is available to help you Monday - Friday 6am - 5pm PST.

Phone
Inductive Automation Corporate
+1 (800) 266-7798 Toll Free (USA) Support
+1 (916) 251-1033 After Hours Support
+1 (916) 456-1045 International Support
+1 (800) 207-5506 MES Module Support
+1 (844) 924-7787 MQTT Module Support


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Latest Updates
Mar
20
8.0.10 Now Available
Posted by Mariah Taloa on 03/20/2020 04:20 PM

The 8.0.10 official release is now available for download on the Ignition downloads page. You can view this version's release notes here.

If you are upgrading from version 7, please review the Ignition 8 Upgrade Guide.


Read more »



Mar
18
Inductive Automation Services During COVID-19 Outbreak
Posted by Dave Fogle on 03/18/2020 10:52 AM

Inductive Automation is taking a variety of proactive steps to protect our employees and provide full services to our customers during the COVID-19 outbreak. As we respond to this rapidly changing situation, the health and safety of our employees and customers remain our top priority.

Our goal during this period is to effectively respond to our customers’ needs while achieving the highest level of compliance with the health and safety guidelines regarding COVID-19 recommended by the CDC. To keep our employees and customers as safe as possible, we have taken the following steps:

  • All in-person meetings, events, and training have been postponed through the end of April 2020; this includes events at Inductive Automation's headquarters and those scheduled off-site.
  • All non-essential travel for Inductive Automation employees has been suspended until further notice.
  • The majority of Inductive Automation employees started working remotely on Monday, 3/16/2020. We anticipated this situation and prepared for it; the result has been a smooth transition with little to no impact on our support and services. Our office will remain open and staffed by core personnel, but as many employees as possible will be working off-site.

Apart from these changes, we don't anticipate any other disruption to our services – we're ready to help. Our mission is to help our customers turn their ideas into reality, and we're grateful every day for the opportunity to work with such an amazing community. Thank you for choosing us, we look forward to continuing to support you through this time and beyond.


- The Inductive Automation Team


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Feb
19
8.0.9 Now Available
Posted by Mariah Taloa on 02/19/2020 06:48 AM

The 8.0.9 official release is now available for download on the Ignition downloads page. You can view this version's release notes here.

If you are upgrading from version 7, please review the Ignition 8 Upgrade Guide.


Read more »



Feb
12
8.0.8 Now Available
Posted by Mariah Taloa on 02/12/2020 10:05 AM

The 8.0.8 official release is now available for download on the Ignition downloads page. You can view this version's release notes here.

If you are upgrading from version 7, please review the Ignition 8 Upgrade Guide.


Read more »



Dec
20
8.0.7 Now Available
Posted by Mariah Taloa on 12/20/2019 04:26 PM

The 8.0.7 official release is now available for download on the Ignition downloads page. You can view this version's release notes here.

If you are upgrading from version 7, please review the Ignition 8 Upgrade Guide.


Read more »