How can we help?
Inductive Automation Help Center
Need to speak to us?
Inductive Automation is dedicated to providing our customers with high quality product support.
Read our Support Policy for more information.
Web
Monday to Friday6 a.m. - 5 p.m. PST
Submit and track your support ticket through our web portal.
Submit a request
Phone
Monday to Friday6 a.m. - 5 p.m. PST
Software purchases come with 90 days of free telephone technical support.
Phone Directory
Community
7 days a week24 hours a day
Get answers and engage with our passionate Ignition Community.
Ask Community
Our telephone support is often enhanced by the use of GoToAssist, which lets our representatives see your issue live, reducing incident resolution times to a minimum. We also offer additional technical support options to our BasicCare, TotalCare and PriorityCare customers including expedited phone support.
See which support plan is best for you.
Ignition User Manual
Robust documentation for current and previous versions of Ignition available online.View User Manual
Ignition Activation
Activate your Ignition system, or unactivate a license and move it to a new server.Activate / Unactivate
Cirrus Link, Sepasoft
Other Ways to Get Help
Explore Inductive Automation’s expansive resource library.
Read, watch, and listen to online training, product videos, articles, podcasts and more
Inductive University
Explore hundreds of free online training videos
Ignition Training
Sign-up for in-person, on-site, or virtual instruction
Ignition Conference
Attend the annual Ignition Community Conference
Case Studies
See how Ignition is used around the world
Customer Projects
Explore award-winning Ignition project
Podcasts
Listen to industry experts share their experience
Videos
Watch and learn about Ignition and the industry
Webinars
Explore hundreds of free online training videos
Blog
Ideas, tips, updates and thought-leadership