Inductive Automation Help Center

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Get help with your Account, Inductive Automation, Inductive University or the Ignition Exchange

Ignition Knowledge Base

Frequently asked questions about Ignition

Need to speak to us?

Inductive Automation is dedicated to providing our customers with high quality product support.
Read our Support Policy for more information.


Monday to Friday
6 a.m. - 5 p.m. PST
Submit and track your support ticket through our web portal.

Submit a request


Monday to Friday
6 a.m. - 5 p.m. PST
Software purchases come with 90 days of free telephone technical support.

Phone Directory


7 days a week
24 hours a day
Get answers and engage with our passionate Ignition Community.

Ask Community

Our telephone support is often enhanced by the use of GoToAssist, which lets our representatives see your issue live, reducing incident resolution times to a minimum. We also offer additional technical support options to our BasicCare, TotalCare and PriorityCare customers including expedited phone support.

See which support plan is best for you.

Ignition User Manual

Robust documentation for current and previous versions of Ignition available online.
View User Manual

Ignition Activation

Activate your Ignition system, or unactivate a license and move it to a new server.
Activate / Unactivate
Other documentation
Cirrus Link, Sepasoft

Other Ways to Get Help

Explore Inductive Automation’s expansive resource library.
Read, watch, and listen to online training, product videos, podcasts and more

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Inductive University

Explore hundreds of free online training videos
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Ignition Training

Sign-up for in-person, on-site, or virtual instruction
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Technical Guides

Expand your knowledge with technical guides
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Case Studies

See how Ignition is used around the world
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Customer Projects

Explore award-winning Ignition project
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Ignition Conference

Attend the annual Ignition Community Conference
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Watch and learn about Ignition and the industry
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Explore hundreds of free online training videos
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Ideas, tips, updates and thought-leadership

Technical Support

USA Toll-Free




Partner Support

Cirrus Link MQTT Module Support


Sepasoft MES Module Support


Emergency Support

After-Hours Number