Inductive Automation Help Center
WebsiteGet help with your Account, Inductive Automation, Inductive University or the Ignition Exchange
Ignition Knowledge BaseFrequently asked questions about Ignition
Need to speak to us?
Inductive Automation is dedicated to providing our customers with high quality product support.
Read our Support Policy for more information.
WebMonday to Friday
6 a.m. - 5 p.m. PST
Submit and track your support ticket through our web portal.
Submit a request
PhoneMonday to Friday
6 a.m. - 5 p.m. PST
Software purchases come with 90 days of free telephone technical support.
Community7 days a week
24 hours a day
Get answers and engage with our passionate Ignition Community.
Our telephone support is often enhanced by the use of GoToAssist, which lets our representatives see your issue live, reducing incident resolution times to a minimum. We also offer additional technical support options to our BasicCare, TotalCare and PriorityCare customers including expedited phone support.
See which support plan is best for you.
Ignition User ManualRobust documentation for current and previous versions of Ignition available online.
View User Manual
Ignition ActivationActivate your Ignition system, or unactivate a license and move it to a new server.
Activate / Unactivate
Cirrus Link, Sepasoft
Other Ways to Get Help
Explore Inductive Automation’s expansive resource library.
Read, watch, and listen to online training, product videos, articles, podcasts and more
Inductive UniversityExplore hundreds of free online training videos
Ignition TrainingSign-up for in-person, on-site, or virtual instruction
Ignition ConferenceAttend the annual Ignition Community Conference
Case StudiesSee how Ignition is used around the world
Customer ProjectsExplore award-winning Ignition project
PodcastsListen to industry experts share their experience
VideosWatch and learn about Ignition and the industry
WebinarsExplore hundreds of free online training videos
BlogIdeas, tips, updates and thought-leadership