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Frequently asked questions about IgnitionNeed to speak to us?
Inductive Automation is dedicated to providing our customers with high quality product support.
Read our Support Policy for more information.
Web
Monday to Friday6 a.m. - 5 p.m. PST
Submit and track your support ticket through our web portal.
Submit a request
Phone
Monday to Friday6 a.m. - 5 p.m. PST
Software purchases come with 90 days of free telephone technical support.
Phone Directory
Community
7 days a week24 hours a day
Get answers and engage with our passionate Ignition Community.
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Our telephone support is often enhanced by the use of GoToAssist, which lets our representatives see your issue live, reducing incident resolution times to a minimum. We also offer additional technical support options to our BasicCare, TotalCare and PriorityCare customers including expedited phone support.
See which support plan is best for you.
Ignition User Manual
Robust documentation for current and previous versions of Ignition available online.View User Manual
Ignition Activation
Activate your Ignition system, or unactivate a license and move it to a new server.Activate / Unactivate
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