Any purchase of Ignition Cloud Edition comes with support. However, before any support tickets are opened from the IA Help Center regarding Cloud Edition, you will need to first link your AWS account with your Inductive Automation (IA) account.
It is important that these steps are completed before opening a ticket with support regarding Cloud Edition issues since a support admin will first check the status of your account before assigning you to the support queue for a response. If your account is missing this activation confirmation, you will be prompted to activate your account.
Account linking is possible through the use of your 12-digit AWS Account ID. The ID can be found on the Cloud Edition Status Overview page.
The following steps assume you already have an existing IA account that will be used to contact support. If not, please sign up here. Once you have an IA account and are signed in, you can start the process of linking your account:
- On your CE Instance’s Ignition Gateway web page, navigate to Status>Overview.
- On the right-hand side of the Overview page, look for the AWS Account ID field under the Environment section.
- Copy the AWS Account ID and then navigate to this link. If you are already logged in at inductiveautomation.com, you will be sent to the Support Registration page shown below to enter your AWS Account ID.
- Once your AWS Account ID is submitted and confirmed as a success, you will then be ready to open a support ticket regarding Cloud Edition topics.
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